Case Study: Sending Purchase Vouchers via WhatsApp
Case Study: Sending Purchase Vouchers via WhatsApp
As a UI/UX designer and front-end developer, I was tasked with the responsibility of creating a seamless experience for users to easily send and receive vouchers via WhatsApp.
The first step was to analyze the requirements and create a plan to execute them. We conducted thorough research and identified the key features that were essential to making the voucher-sending process hassle-free and efficient.
I used a mobile-first approach and focused on designing an interface that would be easy to navigate on both desktop and mobile devices. I ensured that the feature would be accessible from anywhere on the website. Our team decided to use the WhatsApp Business API to allow users to send vouchers to their contacts through WhatsApp.
After completing the design process, the development phase began. I collaborated closely with our back-end developers to create an end-to-end voucher-sending experience. We also incorporated advanced validation checks and built a system to track voucher redemptions and status updates.
After extensive testing and optimization, the WhatsApp voucher feature was launched successfully on the Cobone platform. We continued to monitor and fine-tune the feature based on feedback from users, which helped us improve the overall experience for our customers.
Developing and implementing the WhatsApp voucher feature on Cobone's website was a challenging task. However, by focusing on UX design principles, user feedback, and technical expertise, I was able to create an innovative solution that enhances the overall experience of our customers.
